Return & Refund Policy

Last Updated: October 2, 2026

At Nirvana Elixers, we aim to supply high-quality attars, perfume oils, relaxing oils, fragrances, and related products to our wholesale and business customers. Please review the following Return & Refund Policy before placing an order.

1. Wholesale & Bulk Orders

Because our products may be supplied in wholesale quantities and may be specially prepared, packaged, or customized for business customers, returns are generally not accepted simply because a customer changes their mind or no longer requires the products.

Returns or replacements may be considered for products that are:

• Damaged during delivery
• Incorrectly supplied
• Defective or materially different from the confirmed order
• Missing from the shipment
• Otherwise eligible under applicable law or the agreed order terms

2. Reporting an Issue

Customers should inspect their shipment promptly after delivery.

Any claim relating to damaged, defective, incorrect, or missing products should be reported to Nirvana Elixers within 7 days of receiving the shipment.

To help us investigate and resolve the issue, customers may be asked to provide:

• Order or invoice number
• Description of the issue
• Photographs of the products and packaging
• Unboxing photographs or video, where available
• Shipping label or tracking information
• Other information reasonably required to verify the claim

Claims submitted after 7 days may not be accepted unless otherwise required by applicable law or agreed in writing.

3. Damaged Products

If products are damaged during transit, please notify us as soon as possible.

After reviewing the claim and supporting evidence, Nirvana Elixers may provide a replacement, credit, refund, or another appropriate resolution, depending on the circumstances and availability.

Customers should retain the original packaging and damaged products until the claim has been reviewed.

4. Incorrect Products

If you receive products that differ from the confirmed order, please contact us within 7 days of delivery.

After verification, we may arrange for the incorrect products to be returned and provide a replacement or other appropriate resolution.

5. Missing Products

If the quantity received does not match the quantity stated on the invoice or confirmed order, the discrepancy must be reported within 7 days of delivery.

We may request photographs, packaging information, delivery documentation, or other evidence before approving a shortage claim.

Once verified, we may provide the missing quantity, issue a credit, or provide another appropriate resolution.

6. Defective Products

If you believe a product is defective, please contact us within 7 days of delivery with details of the issue.

We will review the claim and may request photographs, videos, batch information, or the product itself for inspection.

If the product is determined to be defective and the claim is approved, Nirvana Elixers may offer a replacement, credit, refund, or another appropriate resolution.

7. Customized & Special Orders

Customized, specially packaged, private-label, or specially prepared wholesale orders are generally non-returnable and non-refundable once production or preparation has commenced.

However, this restriction does not apply where the products are defective, incorrectly supplied, damaged, or where a different remedy is required under applicable law.

8. Products Not Eligible for Return

Returns may not be accepted for products that have been:

• Opened or used after delivery
• Altered, diluted, mixed, or modified
• Repackaged or relabeled without authorization
• Damaged after delivery due to improper handling or storage
• Returned without prior approval
• Purchased outside the agreed commercial terms

This does not affect any rights that cannot legally be excluded.

9. Return Authorization

Customers should contact Nirvana Elixers before sending any products back.

Do not return products without receiving return instructions or authorization from us. Unauthorized returns may be delayed in processing.

Where a return is approved, we will provide the applicable return instructions.

10. Refunds

If a refund is approved, the refund amount and method will be determined based on the circumstances of the order and the applicable payment method.

Refunds will generally be processed after the returned products have been received and inspected, where a return is required.

Depending on the payment provider or banking institution, it may take additional time for the refunded amount to appear in the customer's account.

11. Shipping Costs

Where a return or replacement is approved because of an error attributable to Nirvana Elixers, such as an incorrect or defective product, we may arrange or reimburse reasonable return shipping costs as applicable.

Where a return is approved for another reason, the customer may be responsible for applicable return shipping costs.

Original shipping charges, customs duties, taxes, and other third-party charges may not be refundable unless required by applicable law or otherwise agreed in writing.

12. Wholesale Credit & Outstanding Invoices

For customers purchasing under Net 15 payment terms, an approved return, credit, or refund will be handled against the applicable invoice or account balance where appropriate.

An approved return does not automatically cancel the customer's obligation to pay any unrelated outstanding invoices.

13. Refunds for Canceled Orders

If an order is canceled before processing, production, customization, or dispatch, any applicable refund will be determined according to the agreed order terms.

Orders that have already entered production, customization, special preparation, or shipment may not be eligible for a full refund.

14. Inspection & Verification

Nirvana Elixers reserves the right to inspect and verify any reported issue before approving a return, replacement, credit, or refund.

We may reject claims where the evidence indicates that the issue resulted from improper storage, handling, unauthorized modification, misuse, or circumstances occurring after delivery.

15. Contact Us

For return, replacement, or refund requests, please contact us with your order or invoice details.

Nirvana Elixers
Wholesale & Bulk Supply of Attars, Perfume Oils & Relaxing Oils

Email: nirvanaelixers@gmail.com
Phone: 7202993989
Business Address: 4037, Silver Business Point, Near VIP circle, Surat, Gujarat, 394105